Capitec Bank invites South African jobseekers to apply for the Service Consultant Position (Empangeni, KwaZulu-Natal).
Job Application Closing Date: Not specified
Job Location: Empangeni, KwaZulu-Natal, South Africa
If you are energetic, self-motivated, and passionate about delivering excellent client service, this opportunity could be the next step in your banking career. Capitec Bank Ltd is recruiting Service Consultants to support clients and help them Bank Better and Live Better through Capitec’s Global One product offering.
This role is ideal for candidates with customer service experience, as well as graduates with relevant tertiary qualifications who are looking to grow in the banking and financial services sector.
About the Service Consultant Role
As a Service Consultant, you will work directly with clients to understand and fulfil their banking needs. The role focuses on delivering high-quality service, building strong client relationships, and contributing to branch performance through service excellence and responsible sales support.
Before completing your application, you will be required to complete a short online assessment to understand the role and confirm your suitability.
Purpose of the Role
The main purpose of the Service Consultant role is to:
- Enhance clients’ lives through excellent service
- Meet and exceed client expectations
- Promote and use Capitec’s Global One banking solution
- Support clients across different banking channels
- Contribute to a positive client experience in the branch
Minimum Requirements
Qualifications (Minimum)
- Grade 12 National Certificate / National Certificate (Vocational)
Experience (Minimum)
- 3 to 6 months client service experience in a retail, financial, or banking environment, or
- No experience required if the applicant holds a relevant tertiary qualification
Preferred Experience and Qualifications
Ideal Experience
- More than 1 year client service experience in retail, financial, or banking environments
- Proven experience in sales and client-facing roles
Ideal Qualifications
- Relevant tertiary qualification in Commerce or a related field
- Certification in Finance or Banking
Knowledge Requirements
Minimum Knowledge
- Basic calculations
- Understanding of a retail or consumer service environment
Ideal Knowledge
- Capitec Bank products
- Internal business processes and procedures
- Organisational policies, including Branch Credit Granting Policy (BCGP) principles
Skills Required
Applicants should demonstrate the following skills:
- Strong communication skills
- Interpersonal and relationship management skills
- Computer literacy (MS Word, MS Excel, MS Outlook)
- Customer-focused mindset
- Ability to work effectively with clients in a fast-paced environment
Conditions of Employment
Successful candidates must meet the following conditions:
- Clear criminal record
- Clear credit record
- Fingerprints must be detectable and recognisable on Capitec Bank’s internal electronic banking system
Capitec Bank is committed to diversity and employment equity, and all appointments will support these goals where feasible.
How to Apply
Applications must be submitted online and include a mandatory assessment step.
Application Steps
- Review the job details and complete the short online assessment
- Finalise and submit your application by clicking Apply
👉 Click here to apply for the Capitec Bank Service Consultant position (Empangeni):
Why Consider This Opportunity?
Working as a Service Consultant at Capitec Bank offers:
- A clear entry point into the banking sector
- Exposure to modern and digital banking solutions
- Opportunities for skills development and career progression
- A people-centred culture focused on service excellence
This role is well suited to individuals who enjoy working with people and want to build a long-term career in banking.