City of Johannesburg invites qualifying students from Johannesburg communities to apply for the Student Internship Circular 005/2026.
Internship Application Closing Date: Friday, 27 February 2026
Department: Transport
Branch: Marketing and Communication
Position: Internship – Customer Care Agent
Internship Duration: Not exceeding 18 months
Location: 75 Helen Joseph Street, Old Mutual Building, Johannesburg
Stipend: R10 109,86 per month (Basic Salary, no benefits)
About the Internship Programme
The City of Johannesburg Internship Programme is an intervention designed to address the growing demand for experiential workplace training required by tertiary institutions.
This opportunity provides youth in Johannesburg communities with structured on-the-job exposure, helping them complete academic qualifications or gain post-qualification practical experience.
The City is committed to providing work-based training and promoting equal employment opportunities.
Who Can Apply?
This internship is open to:
- Youth residing within the City of Johannesburg
- Students who qualify for the position
- Candidates who have never participated in an internship programme before (unless the previous internship was not relevant to their field of study)
Only City of Johannesburg residents will be considered.
Minimum Requirements
Applicants must have:
- Grade 12 (NQF Level 4)
- Diploma in Marketing / Business Management / Business Administration or NQF Level 6 qualification
- No prior working experience
Primary Function
The successful candidate will:
Provide highly proficient and efficient customer service that satisfies customer requirements and expectations, ensuring first-contact resolution while maintaining quality and consistency in service delivery.
Key Learning Areas
Interns will gain exposure to:
- Providing accurate information on products and services
- Managing and resolving customer complaints
- Maintaining records of customer interactions
- Supporting stakeholder relations management
- Reporting customer care activities
- Enhancing customer satisfaction and loyalty
Leading Competencies Required
Applicants must demonstrate:
- Customer service orientation
- Strong listening skills
- Computer literacy (Microsoft Word, Excel & PowerPoint)
- Customer complaint resolution skills
- Coordination and organising skills
- Good verbal and written communication skills
Core Learning Competencies
- Knowledge of customer complaints resolution methodologies
- Understanding of the local government environment
- Records administration knowledge
- Attention to detail
- Initiative and proactiveness
Important Notes
- Only online applications will be considered.
- Applicants must use Google Chrome when applying.
- Attach certified copies of qualifications, ID, and CV.
- The City of Johannesburg reserves the right not to make an appointment.
- If no response is received within six (6) weeks after the closing date, consider your application unsuccessful.
Shortlisted applicants will undergo risk checks including:
- Credit record check
- CV validation and employment verification
- Criminal record check
- Identity validation
How to Apply
Click here to apply for the City of Johannesburg Transport Marketing & Communication Internship 2026 via the official City of Johannesburg website.
Applications close on Friday, 27 February 2026.
For enquiries only:
Contact Person: Rutana De Klerk
Tel: (011) 022 8656
Meta Description (Rank Math SEO)
City of Johannesburg Transport Internship 2026 for Customer Care Agent. R10 109 stipend. 18-month internship in Marketing and Communication. Closing 27 February 2026. Apply online.