Absa invites South African unemployed youth to apply for Customer Experience Learnership Programme 2024.
Learnership Location: Sandton, Gauteng
Learnership Closing Date: Not specified
The role involves ensuring that all tasks and operations adhere to regulatory requirements, the Enterprise Wide Risk Management Framework, and internal Absa Policies and Policy Standards. It focuses on understanding and managing compliance and regulatory mandates related to the logging and handling of formal disputes.
Job Description:
Outputs:
- Analyzing Queries: Reviewing incoming queries and providing responses accordingly. Accurately logging formal disputes while comprehensively understanding the subject matter and legal/regulatory aspects related to each dispute.
- Stakeholder Relationship Management: Establishing and maintaining strong relationships with both internal and external stakeholders.
- Dispute Resolution Data Analysis: Analyzing data related to dispute resolution and contributing to the creation of reports on disputes, including root cause analysis reports.
- Internal Forum Support: Assisting in recording detailed minutes during formal internal forums to ensure accurate documentation of decisions and actions. This requires a deep understanding of complex subjects and relevant regulatory frameworks.
Education and Experience Requirements:
- NQF Level 6: A BCom Law or LLB qualification is essential for this role.
How to apply
Click here to apply online for Absa: Customer Experience Learnerships 2024
This job role at Absa involves handling formal disputes, ensuring compliance with regulations, and maintaining effective relationships with stakeholders. The ideal candidate should possess the necessary legal qualifications and an understanding of regulatory frameworks to fulfill these responsibilities.
