City of Johannesburg: Transport Internships 2024 / 2025

City of Johannesburg invites South African unemployed graduates to apply for Transport Internship Programme 2024 / 2025.

The City of Johannesburg (CoJ), Transport Department has the following Internship opportunity available for a period NOT exceeding eighteen 18 months.

• Department: Transport
• Branch: Marketing and Communication
• Designation: Internship: Customer Care Agent
• Remuneration: R9 531,54 pm (Basic Salary, no benefits)

Minimum Requirements:

• Grade 12 (NQF level 4) plus Diploma in Marketing / Business Management / Business Administration or NQF level 6 qualification.
• Only City of Joburg residents will be considered.

Key Learning Areas:

• Provide customers with accurate information about products and services offered by the company and maintain records of customer interactions.
• Provide high quality and professional query resolution that ensures customers satisfaction;
• Manage customer complaints in line with applicable standard operating procedures;
• Build and improve relationships with customers to enhance loyalty, communication internal and external functioning of Rea Vaya, resulting in increase profitability;
• Executing effecting stakeholders relations management in line with applicable policies and standard operating procedures;
• Ensure timeous and accurate reporting of customer care related activities;

Leading Competencies:

• Customer Services Orientation skills;
• Listening skills;
• Computer Literacy- Microsoft Office Applications- Word, Excel & PowerPoint.
• Customer complaints and resolutions skills;
• Good coordination and Organising skills;
• Good communication skills (verbal, listening and written).

Core Learning Competencies:

• Knowledge of customer complaints and resolution methodologies, process, procedures and
  systems.
• Knowledge of local government environment;
• Records administration related knowledge;
• Attention to detail;
• Initiative and proactiveness.

Application

Please take note that only online applications will be considered.

To apply, visit City of Johannesburg recruitment portal.

ENQUIRIES ONLY:

• Contact Person: Rutana De Klerk
• Tel No: (011) 022 8656

DOWNLOAD TRANSPORT INTERNSHIP ADVERT HERE

Applicants are respectfully informed that, if no notification of appointment/response is received within six (6) weeks of the closing date, they must accept that their application was unsuccessful.