Clover invites unemployed South African youth who completed Grade 12 between 2021 and 2025 to apply for 18 Customer Service Centre Call Centre Learnership opportunities for 2026.
Learnership Application Closing Date: 31 July 2026
Learnership Location: Clover Customer Service Centre, Constantia Park, Roodepoort, Gauteng, South Africa
Clover Call Centre Learnership Programme 2026
Clover is recruiting new talent for its Customer Service Centre Learnership Programme based at Constantia Park in Roodepoort.
Successful applicants will complete practical workplace training at Clover’s Customer Service Centre while attending prescribed theoretical training classes.
Learners who successfully complete the programme will obtain an NQF qualification and gain practical experience in customer service, call-centre operations, order capturing and product promotion.
Learnership Programme Overview
Company: Clover
Position: Learner: CSC
Reference number: CLO260717-2
Department: Customer Service Centre
Number of positions: 18
Employment type: Learnership
Job category: Customer Service
Minimum qualification: Grade 12 or equivalent NQF Level 4 qualification
Location: Constantia Park, Roodepoort, Gauteng
Closing date: 31 July 2026
Application method: Online
Minimum Requirements
Applicants must:
- Have completed Grade 12 or an equivalent NQF Level 4 qualification.
- Have completed Matric between 2021 and 2025.
- Have achieved a minimum average of 55% in English.
- Have achieved a minimum average of 55% in Mathematics or Mathematical Literacy.
- Be currently unemployed.
- Have advanced computer literacy.
- Never have participated in a learnership programme before.
- Be available to attend workplace and prescribed classroom training.
Applicants who completed Matric before 2021 or after 2025 may not meet the stated requirements.
Academic Requirements
Applicants must have achieved at least 55% in:
- English; and
- Mathematics or Mathematical Literacy.
Candidates should ensure that their Grade 12 results clearly show the required marks.
The advertisement does not specify a minimum overall Matric average.
Previous Learnership Participation
Applicants must not have participated in a learnership programme before.
Candidates should provide accurate information about any previous workplace training, learnership or skills-development programme.
Previous participation may result in the applicant not meeting the programme requirements.
Qualification on Completion
Successful learners will obtain an NQF qualification after meeting all programme requirements.
The advertisement does not specify:
- The exact qualification title.
- The NQF level.
- The programme duration.
- The monthly stipend.
- The programme commencement date.
These details may be communicated to successful or shortlisted applicants.
Main Duties and Responsibilities
Successful learners will gain practical experience in:
- Handling inbound customer interactions.
- Making outbound customer calls.
- Resolving queries and complaints.
- Capturing customer orders.
- Confirming orders.
- Informing customers about account restrictions.
- Referring order-related issues to relevant stakeholders.
- Promoting Clover products.
- Promoting products supplied by Clover’s principals.
- Supporting team performance.
- Participating in team meetings.
- Maintaining customer and operational information.
Customer Service Responsibilities
Learners will be expected to provide a high level of customer service.
Responsibilities include:
- Answering inbound calls.
- Making outbound calls where required.
- Listening carefully to customer needs.
- Responding to queries professionally.
- Recording complaints accurately.
- Referring matters to the appropriate stakeholder.
- Following up where required.
- Communicating clearly and politely.
- Maintaining positive customer relationships.
Resolving Queries and Complaints
The learner will assist with customer queries and complaints by:
- Recording the details of the matter.
- Identifying the nature of the problem.
- Providing available information.
- Referring complex issues to relevant stakeholders.
- Monitoring outstanding matters.
- Communicating progress where authorised.
- Maintaining accurate records.
Applicants should be patient, professional and customer focused.
Capturing Customer Orders
Successful candidates will capture customer orders accurately and within required timelines.
Duties include:
- Following the daily call list.
- Capturing order information correctly.
- Checking quantities and product details.
- Confirming orders according to standard operating procedures.
- Ensuring orders are processed on time.
- Maintaining accurate customer records.
- Reporting order-related problems.
Attention to detail and numerical ability will be important.
Customer Account Communication
Learners will inform customers when their accounts are placed on hold.
They may also be required to:
- Explain the account status professionally.
- Refer customers to the appropriate department.
- Record the communication.
- Notify relevant stakeholders of issues affecting orders.
- Follow approved procedures when discussing account information.
Product Promotion and Sales Support
Learners will promote Clover and principal products according to customer product ranges.
This includes:
- Introducing new products.
- Offering additional products.
- Explaining product features.
- Informing customers about special offers.
- Identifying suitable opportunities during customer interactions.
- Communicating product information accurately.
Applicants should be comfortable speaking with customers and explaining products clearly.
Teamwork Responsibilities
Successful learners will be expected to support teamwork and cooperation.
This includes:
- Assisting colleagues to achieve team results.
- Sharing responsibility for completing work.
- Supporting the team’s values.
- Participating in team meetings.
- Communicating operational challenges.
- Contributing to a positive working environment.
- Taking responsibility for assigned tasks.
Visual Management of Information
Learners may be required to take responsibility for the visual management of operational information.
This may involve:
- Updating performance boards.
- Displaying relevant team information.
- Keeping notices current.
- Organising information clearly.
- Ensuring important updates are accessible to the team.
Competencies Required
Applicants should demonstrate:
- Proactive behaviour.
- Action orientation.
- Honesty.
- Consistency.
- Commitment.
- Motivation.
- High work standards.
- Interpersonal effectiveness.
- Customer orientation.
- Effective communication.
- Teamwork.
- Numerical ability.
- Attention to detail.
- Willingness to learn.
- Professional conduct.
Computer Literacy Requirement
Advanced computer literacy is required.
Applicants should be comfortable using:
- Computer-based customer-service systems.
- Data-capturing platforms.
- Email.
- Microsoft Office applications.
- Digital communication tools.
- Order-processing systems.
Candidates should clearly include relevant computer skills in their CVs.
Communication Skills
The role requires strong communication because learners will interact with customers, colleagues and other stakeholders.
Applicants should be able to:
- Speak clearly.
- Listen actively.
- Write professionally.
- Explain information accurately.
- Remain calm when handling complaints.
- Ask relevant questions.
- Refer matters appropriately.
- Maintain a professional telephone manner.
Numerical Skills
Applicants must be able to apply basic numerical principles.
This may include:
- Checking quantities.
- Confirming order totals.
- Working with product information.
- Identifying incorrect figures.
- Capturing numerical data accurately.
- Reviewing customer-order details.
Who Should Apply?
The programme is suitable for applicants who:
- Completed Matric between 2021 and 2025.
- Achieved at least 55% in English.
- Achieved at least 55% in Mathematics or Mathematical Literacy.
- Are currently unemployed.
- Have not completed a learnership before.
- Have strong computer skills.
- Enjoy helping customers.
- Are interested in call-centre work.
- Can work effectively in a team.
- Can work at Clover’s Roodepoort offices.
Documents Applicants May Need
The advertisement does not provide a complete list of supporting documents.
Applicants may be required to upload:
- An updated CV.
- A copy of their South African identity document.
- A copy of their Grade 12 certificate.
- A statement of Grade 12 results.
- Any additional documents requested through Clover’s recruitment portal.
Applicants should ensure that their Matric documents clearly show the year completed and marks obtained in English and Mathematics or Mathematical Literacy.
How to Apply for Clover Call Centre Learnerships 2026
Applications must be submitted online through Clover’s official recruitment platform.
Click here to apply for Clover Call Centre Learnerships 2026
Use the following details to identify the programme:
Position: Learner: CSC
Reference number: CLO260717-2
Number of positions: 18
Applicants should:
- Open the official Clover vacancy page.
- Create or sign in to an applicant profile.
- Complete all compulsory application fields.
- Add the correct Grade 12 results.
- Confirm unemployment status.
- Confirm that they have not participated in a learnership before.
- Upload an updated CV and requested documents.
- Review the application carefully.
- Submit it before the closing date.
Learnership Application Closing Date
Applications close on 31 July 2026.
Applicants should submit immediately because only a limited time remains before the deadline.
Late or incomplete applications may not be considered.
Important Application Checklist
Before submitting the application, confirm that:
- You completed Grade 12 between 2021 and 2025.
- You achieved at least 55% in English.
- You achieved at least 55% in Mathematics or Mathematical Literacy.
- You are currently unemployed.
- You have never participated in a learnership.
- You have strong computer skills.
- Your CV is updated.
- Your Grade 12 results are available.
- Your contact details are correct.
- You selected reference number CLO260717-2.
- Your application is submitted by 31 July 2026.
About Clover
Clover operates within South Africa’s food and beverage industry and supplies a range of dairy and consumer products.
Its Customer Service Centre supports customer communication, order management, query resolution and product-related services.