Mukuru invites South African unemployed youth to apply for the Customer Support Learnership Programme 2026.
Learnership Application Closing Date: Not specified (apply as soon as possible)
Learnership Locations: Johannesburg, Pretoria & Cape Town, South Africa
Learnership Overview
The Mukuru Customer Support Learnership is a practical training programme designed to equip young people with customer service, fintech, and contact centre skills.
This opportunity allows learners to gain real-world experience working with customers, while building a strong foundation for careers in financial services, call centres, and digital support environments.
Programme Details
- Company: Mukuru
- Programme Type: Customer Support Learnership
- Locations: Johannesburg, Pretoria, Cape Town (including remote opportunities)
- Stipend: Monthly stipend provided
What You Will Learn
Customer Service Skills
- Assist customers via calls and digital channels
- Provide support on money transfers
- Deliver professional and helpful service
Technical & System Skills
- Use tools like Zendesk for customer support
- Manage tickets and service requests
- Learn digital customer service systems
Fintech & Compliance Knowledge
- Understand money transfer processes
- Learn compliance basics such as FICA
- Assist with account creation and onboarding
Professional Development
- Time management and multitasking
- Communication across cultures and languages
- Problem-solving in high-pressure environments
Key Responsibilities
- Handle customer queries and requests
- Support money transfer services
- Escalate and follow up on issues
- Assist with onboarding and account setup
- Provide accurate product and service information
Minimum Requirements
Applicants must have:
- Grade 12 (Matric) or equivalent
- Good communication skills in English and one of the following:
- Chewa
- Mozambican Portuguese
- Mandarin
- Bengali
- Sotho
- Bemba
- Shona
- Urdu
- Basic computer skills
- Passion for customer service
Advantageous Skills
- Previous customer service experience (even informal)
- Strong listening and communication skills
- Positive attitude and willingness to learn
Work Environment
- Office-based or remote/work-from-home opportunities
- Must have reliable internet and a suitable work environment if remote
How to Apply
Click here to apply for Mukuru Customer Support Learnership Programme 2026
Important Notes
- Apply as soon as possible (no closing date provided)
- If no feedback is received within 2 weeks, consider your application unsuccessful
- Include a short motivation explaining how you will add value
Why Apply for Mukuru Learnership?
- Gain experience in a fast-growing fintech company
- Develop in-demand customer service and digital skills
- Work in a diverse, multicultural environment
- Build a strong foundation for future employment