The National Credit Regulator (NCR) invites suitably qualified applicants to apply for the Call Centre Agent vacancy for 2026.
Vacancy Application Closing Date: 21 August 2026
Vacancy Location: South Africa
National Credit Regulator Call Centre Agent Vacancy 2026
The National Credit Regulator is recruiting a Call Centre Agent to support consumers and other stakeholders with enquiries relating to the National Credit Act.
The successful candidate will serve as a first point of contact for stakeholders and will assist with telephone calls, emails, faxes and general customer-service queries.
Vacancy Overview
Organisation: National Credit Regulator
Position: Call Centre Agent
Reference Number: CLA/08/2026
Paterson Grade: B-Lower
Salary Range: R64,700 – R116,500 maximum
Minimum Qualification: Matric
Experience Required: 18 months’ customer service experience
Closing Date: 21 August 2026
Application Method: Email
Minimum Requirements
Applicants must have:
- Matric.
- At least 18 months’ experience in customer service.
Main Duties
The successful candidate will be required to:
- Act as the first point of contact with stakeholders.
- Represent the National Credit Regulator professionally.
- Respond to consumer enquiries through inbound telephone calls.
- Respond to enquiries received by email.
- Respond to enquiries received by fax.
- Assist consumers with enquiries relating to the National Credit Act.
- Retrieve telephone messages.
- Return calls within the required timeframes.
- Identify and understand consumer needs.
- Provide useful information on general credit matters.
- Provide information relating to debt counselling.
- Participate in initiatives aimed at improving customer satisfaction.
- Support activities aimed at improving business performance.
- Update records on the Complaints Management System.
- Retrieve information from the Complaints Management System.
- Perform other administrative functions as required.
Skills Required
Applicants should demonstrate:
- Basic computer skills.
- Clear communication skills.
- Good listening skills.
- Ability to listen with empathy.
- Ability to interpret information correctly.
- Good time-management skills.
- Strong interpersonal skills.
- Problem-solving skills.
- Conflict-management skills.
- Strong customer-service orientation.
- Results orientation.
- Ability to work as part of a team.
- Ability to multitask.
- Good call-handling techniques.
Knowledge Required
Applicants should have an understanding of the:
National Credit Act
This is relevant because the position involves assisting consumers with enquiries relating to the Act and debt-counselling matters.
Salary
The advertised salary range is:
R64,700 – R116,500 maximum
The supplied advertisement does not state whether this amount is monthly or annual remuneration. Applicants should therefore rely on the final employment offer or official NCR clarification for the exact remuneration structure.
How to Apply for National Credit Regulator Call Centre Agent Vacancy 2026
Applicants must submit a detailed CV and quote the relevant reference number.
Click here to apply for National Credit Regulator Call Centre Agent Vacancy 2026
Email applications to:
Use the reference:
CLA/08/2026
Applicants should ensure that the reference number is clearly included when submitting the application.
Vacancy Application Closing Date
Applications close on:
21 August 2026
Applicants should submit their applications before the closing date.
Selection Process
Correspondence will only be entered into with shortlisted candidates.
The National Credit Regulator reserves the right not to make an appointment.
Employment Equity
The National Credit Regulator describes itself as an equal opportunity organisation and offers competitive market-related packages.
Important Application Notes
Applicants should note that:
- Matric is required.
- At least 18 months of customer service experience is required.
- The reference number is CLA/08/2026.
- The position is graded at Paterson B-Lower.
- The advertised salary range is R64,700 to R116,500 maximum, although the supplied advert does not specify the remuneration period.
- Applicants need basic computer and communication skills.
- Knowledge of the National Credit Act is required.
- Applications must be submitted by email.
- Only shortlisted candidates will be contacted.
- Applications close on 21 August 2026.