Old Mutual Trainee Call Centre Agent Programme 2026

Old Mutual invites suitably qualified South African applicants to apply for the Trainee Call Centre Agent Programme 2026.

Trainee Application Closing Date: 22 July 2026 at 23:59

Trainee Location: Pinelands, Cape Town, Western Cape, South Africa

Old Mutual Trainee Call Centre Agent Programme 2026

Old Mutual is recruiting a Trainee Call Centre Agent for a six-month fixed-term contract in Pinelands.

The successful candidate will form part of the RMM business within Mass Foundation, one of Old Mutual’s major customer-facing divisions.

The position is designed to provide entry-level workplace exposure in customer service, call-centre operations and financial-services administration.

Programme Overview

Company: Old Mutual
Position: Trainee Call Centre Agent
Job requisition number: JR-81546
Contract type: Six-month fixed-term contract
Location: Pinelands, Cape Town
Minimum qualification: Matric
Additional requirement: Proof of registration for tertiary studies
Closing date: 22 July 2026 at 23:59
Application method: Online

Purpose of the Role

The trainee will provide customer service by handling inbound and outbound calls under direct supervision.

The successful applicant will receive workplace coaching and support while learning how to:

Respond to customer enquiries.
Provide accurate information.
Resolve routine queries.
Escalate complex matters.
Follow call-centre procedures.
Meet productivity and service-quality standards.
Maintain professional communication with customers.

Minimum Requirements

Applicants must have:

A Matric or Grade 12 certificate.
Proof of registration for tertiary studies.
Good communication skills.
Basic computer literacy.
The ability to work flexible call-centre hours.
A customer-focused attitude.
The ability to work under supervision.
A willingness to learn.

Proof of tertiary registration must be available when submitting the application.

Main Responsibilities

The successful trainee will be responsible for:

Handling customer queries by telephone.
Taking inbound calls.
Making outbound calls.
Providing relevant information to customers.
Following call-centre procedures and standards.
Escalating complex queries to experienced agents.
Attempting to resolve calls at the first point of contact.
Learning product and process information.
Working toward productivity and quality targets.
Applying coaching and feedback received from supervisors.

Inbound Call Duties

The trainee may assist customers by:

Answering incoming calls.
Confirming customer information.
Explaining products or processes.
Responding to routine account enquiries.
Recording customer interactions.
Referring difficult queries to senior staff.
Maintaining professional telephone etiquette.

Outbound Call Duties

The successful candidate may also be required to:

Contact customers regarding outstanding matters.
Follow up on previous enquiries.
Provide requested information.
Confirm customer details.
Complete approved call scripts.
Record the outcome of calls accurately.

Working Hours

Applicants must be available to work flexible hours.

The operating hours are:

Monday to Friday: Between 08:00 and 19:00
Saturday: Between 08:00 and 13:00

Actual shifts will be scheduled according to operational requirements.

Applicants should be prepared to work within these hours throughout the six-month contract.

Skills Required

Applicants should demonstrate:

Accountability
Verbal communication
Written communication
Computer literacy
Microsoft Excel skills
Office-administration ability
Customer-service skills
Ability to meet goals
Attention to detail
Problem-solving ability
Time management
Ability to work with people

Competencies

Old Mutual is looking for candidates who are:

Action-oriented.
Effective communicators.
Customer-focused.
Able to make sound decisions.
Self-aware.
Accountable.
Trustworthy.
Confident when interacting with others.
Willing to accept coaching.
Able to work in a structured environment.

Proof of Tertiary Registration

Applicants must submit proof that they are registered for tertiary studies.

The proof should ideally include:

The applicant’s full name.
Student number.
Institution name.
Qualification name.
Academic year.
Registration status.

Applications without proof of registration may not be considered.

Documents Applicants Should Prepare

Applicants should prepare:

An updated CV.
A copy of their South African identity document.
A copy of their Matric certificate.
Proof of registration for tertiary studies.
A recent academic record, where requested.
Any additional documents required on the application portal.

Applicants should ensure that their CV clearly highlights customer-service, administration and computer skills.

How to Apply for the Old Mutual Trainee Call Centre Agent Programme 2026

Applications must be submitted through the official Old Mutual careers platform.

Click here to apply for the Old Mutual Trainee Call Centre Agent Programme 2026

Use the following details to identify the opportunity:

Position: Trainee Call Centre Agent
Job requisition number: JR-81546

Applicants should:

Open the official vacancy page.
Create or access an applicant profile.
Complete the online application form.
Upload an updated CV.
Upload proof of tertiary registration.
Attach the required supporting documents.
Review the application carefully.
Submit it before the deadline.

Application Closing Date

Applications close on 22 July 2026 at 23:59.

Applicants are encouraged to apply early to avoid technical problems or incomplete submissions on the final day.

Important Application Advice

Before submitting the application, confirm that:

You have completed Matric.
You are registered for tertiary studies.
Your proof of registration is attached.
You are available to work flexible weekday and Saturday shifts.
Your CV contains current contact details.
Your computer and communication skills are clearly listed.
All required sections are complete.
The application is submitted before 23:59 on 22 July 2026.

About Old Mutual

Old Mutual is a financial-services group operating across Africa.

Its Mass Foundation business serves customers in the low- and emerging-middle-income market by providing access to financial products, customer support and related services.