SANRAL has opened applications for 45 Customer Service Centre Agent positions for 2025. These permanent roles are based at the Central Operations Centre (COC), 36 Assegai Wood Road, Rooihuiskraal, Centurion, and offer an opportunity to join one of South Africa’s most reputable public entities.
This is a re-advertisement, meaning applicants who applied previously do not need to reapply—their applications will still be considered.
📌 Quick Overview
| Opportunity | SANRAL Customer Service Centre Agent (45 Posts) |
|---|---|
| Requisition ID | 2805 |
| Location | Rooihuiskraal, Centurion |
| Type | Permanent |
| Grade | B5 (Patterson Classic) |
| Salary | Market-related |
| Closing Date | 05 December 2025 |
| Application Link | https://career2.successfactors.eu/sfcareer/jobreqcareer?jobId=2805&company=southafr02 |
About the Position
The SANRAL Customer Service Centre Agent plays a crucial frontline role by assisting road users with queries, issuing eTags, processing transactions, troubleshooting account issues, and ensuring tolling compliance.
These agents are central to maintaining SANRAL’s commitment to service excellence and ensuring that road users receive accurate, friendly, and timely support.
Minimum Requirements
To qualify, applicants must meet the following requirements:
✔ Educational Requirement
- NQF Level 5 Higher Certificate in:
- Business Administration
- Customer Service Management
- Customer Care
- Call Centre Management
- Retail Management
- Office Administration
- OR any other relevant discipline
International qualifications must be accompanied by a SAQA evaluation.
✔ Experience Requirement
- Three (3) years’ experience in a customer-facing environment
This includes roles such as front desk support, call centre agent, client liaison, retail customer service, or similar.
Technical Competencies Required
Candidates must demonstrate strong operational and system skills, including:
- Ability to use Customer Centre software, CRM systems, and VoIP platforms
- Proficiency in:
- Email communication
- Data capturing
- Online portals
- Office applications (Word, Excel, Outlook)
- Understanding of SANRAL services:
- Customer mobility accounts
- Payment options
- Self-service channels
- Billing & dispute processes
- Strong communication skills — clear, empathetic, and professional
- Time management and problem-solving abilities
- Customer relationship management
Key Responsibilities
1. Customer Service
- Deliver a positive and professional customer experience
- Respond quickly to enquiries via multiple channels
- Assist customers with the SANRAL mobile app
- Support road users with Account-Based Ticketing (ABT) queries
- Maintain service quality as per Customer Satisfaction Scorecard benchmarks
2. Customer Account Registration
- Create and update customer profiles
- Capture and verify customer information accurately
- Maintain the customer database
3. Customer Complaints & Problem Solving
- Manage difficult customer interactions professionally
- Escalate high-risk or complex cases
- Protect SANRAL’s public reputation
4. Financial Administration
- Follow strict cash-handling procedures
- Reconcile all financial transactions at shift end
- Ensure compliance and accuracy in reporting
5. Reporting
- Provide daily/weekly/monthly reports where required
- Support process improvement through feedback
Employment Checks
Successful candidates will undergo:
- Employment verification
- Criminal record checks
- Identity validation
- Credit checks
- Employment reference validation
These checks are part of SANRAL’s recruitment process and require consent from the applicant.
Employment Equity
Appointments will be made according to SANRAL’s Employment Equity Plan.
Preference will be given to personnel already providing services to SANRAL who meet the minimum criteria.
How to Apply
To apply, submit your online application via the official SANRAL portal:
👉 Apply here:
https://career2.successfactors.eu/sfcareer/jobreqcareer?jobId=2805&company=southafr02
Closing Date: 05 December 2025
Only shortlisted candidates will receive feedback.
Why Consider a Career at SANRAL?
Joining SANRAL provides:
- Permanent employment in a stable national organisation
- Exposure to customer service, tolling operations, and road-user compliance
- Growth and development in a structured environment
- Competitive, market-related remuneration
If you meet the minimum requirements and have strong customer service skills, this is an excellent opportunity to join a respected national institution and contribute to better road-user experiences across South Africa.