The Companies and Intellectual Property Commission (CIPC) invites suitably qualified applicants to apply for Customer Support Agent vacancies 2026 in Pretoria.
Vacancy Application Closing Date: 16 November 2026
Vacancy Location: Pretoria, Gauteng, South Africa
Number of Positions: 2
Job Grade: P12
Job Type: Permanent
Reference Number: CIP261102-1
Advert Reference: C140002
About the CIPC Customer Support Agent Vacancies
CIPC is recruiting two Customer Support Agents within the Corporate Services business unit, under Client Engagement and Channel, E-Communication and Client Engagement.
The successful candidates will provide customer support mainly through webchat and will serve as a primary point of contact for enquiries relating to CIPC products and services.
The role also involves helping customers with transactions, application queries and general platform-related issues.
Minimum Requirements
Applicants must have:
- National N Diploma in Management Assistant; or
- National N Diploma in Public Administration.
- At least six months of relevant experience in webchat customer support.
Job Purpose
The successful candidates will be responsible for:
- Providing customer support via webchat.
- Responding to customer enquiries.
- Providing information about CIPC products and services.
- Assisting with transaction-related queries.
- Assisting with product information and specifications.
- Handling general customer questions.
- Identifying service-related problems.
- Escalating technical problems to relevant departments.
Duties and Responsibilities
Successful candidates will:
- Provide prompt and professional support through webchat.
- Provide support through social media where required.
- Assist customers with application queries.
- Assist with transaction-related enquiries.
- Troubleshoot customer problems.
- Educate customers on how to use CIPC platforms.
- Provide information about products and services.
- Escalate complex and technical queries.
- Work with internal teams to resolve customer concerns.
- Help improve the overall customer experience.
- Maintain a positive and solution-focused approach.
- Support high levels of customer satisfaction.
Skills and Experience
Applicants should be comfortable with:
- Online customer service.
- Webchat communication.
- Social media customer support.
- Handling customer queries.
- Troubleshooting.
- Escalating technical issues.
- Working with internal teams.
- Delivering professional customer service.
How to Apply
Applications must be submitted through the official CIPC recruitment platform.
Applicants should search for the following vacancy details:
Job Title: Customer Support Agent X2
Reference Number: CIP261102-1
Advert Reference: C140002
Applicants should ensure that all information and supporting documents required by the online application system are completed before submission.
Recruitment Enquiries
Applicants who experience difficulty when applying can contact the CIPC Recruitment Office:
Telephone: 087 743 7075
Telephone: 087 743 7074
Telephone: 087 260 1554
Important Application Information
Applicants should note that:
- Background verification will form part of the recruitment process.
- Criminal record checks may be conducted.
- Citizenship checks may be conducted.
- Foreign qualifications must be evaluated by SAQA.
- Applicants with foreign qualifications must submit proof of the SAQA evaluation.
- Candidates must be available for selection interviews at a date, time and location determined by CIPC.
- CIPC reserves the right not to fill the advertised positions.
Employment Equity
CIPC is an equal opportunity and affirmative action employer.
Preference may be given to candidates whose appointment will improve representivity in accordance with the organisation’s approved Employment Equity Plan.
Closing Date
16 November 2026
Applicants are encouraged to submit their applications before the deadline.