The Companies and Intellectual Property Commission (CIPC) invites suitably qualified applicants to apply for Customer Support Agent vacancies 2026 in Pretoria.
Vacancy Application Closing Date: 16 November 2026
Vacancy Location: Pretoria, Gauteng, South Africa
Number of Posts: 2
Reference Number: CIP261102-1
Job Grade: P12
Job Type: Permanent
Business Unit: Corporate Services
Division: Client Engagement and Channel
Department: E-Communication and Client Engagement
About the CIPC Customer Support Agent Vacancies
The successful candidates will provide customer support mainly through webchat and other digital communication channels.
The role involves assisting customers with CIPC products and services, resolving transaction-related queries, explaining platform processes and escalating technical problems where necessary.
Minimum Requirements
Applicants must have:
- National N Diploma in Management Assistant or Public Administration.
- At least six months of relevant experience in webchat customer support.
Key Responsibilities
Successful candidates will be responsible for:
- Providing prompt and professional customer support through webchat.
- Assisting customers through social media where required.
- Handling application-related queries.
- Assisting with customer transactions.
- Troubleshooting customer issues.
- Educating customers on how to use CIPC platforms.
- Providing information about CIPC products and services.
- Escalating technical issues to relevant teams.
- Escalating complex customer queries.
- Working with internal teams to improve customer experience.
- Resolving customer concerns.
- Maintaining high levels of customer satisfaction.
- Providing solution-focused customer service.
Job Purpose
The Customer Support Agent serves as an important point of contact for customers who need assistance with CIPC services.
The role requires candidates who can communicate clearly, provide accurate information and help customers navigate CIPC platforms efficiently.
Selection Process
Applicants should note that background verification will form part of the selection process.
Checks may include:
- Criminal record verification.
- Citizenship verification.
Applicants with foreign qualifications are responsible for having their qualifications evaluated by the South African Qualifications Authority and submitting proof where required.
Employment Equity
CIPC is an equal opportunity and affirmative action employer.
Preference may be given to candidates whose appointment supports representivity in accordance with the approved Employment Equity Plan.
How to Apply
Applications must be submitted online through the official CIPC recruitment portal.
Click here to apply for CIPC Customer Support Agent Vacancies 2026
Applicants should ensure that their profile, qualification information and supporting documents are complete before submitting the application.
Important Application Information
Applicants should note that:
- Candidates may be required to attend selection interviews.
- Interviews will take place at a date, time and venue determined by CIPC.
- CIPC reserves the right not to fill the advertised positions.
- Applicants with foreign qualifications must provide SAQA evaluation proof.
Application Support
Applicants who experience difficulty with the online application process may contact the CIPC Recruitment Office:
Telephone: 087 743 7075 / 7074 / 087 260 1554
Closing Date
16 November 2026
Late applications may not be considered.