Clover Call Centre Learnerships 2026: 18 Opportunities Available in Gauteng

Clover invites unemployed South African youth to apply for the Customer Service Centre Call Centre Learnership Programme 2026.

Learnership Application Closing Date: 31 July 2026

Learnership Location: Constantia Park, Roodepoort, Gauteng, South Africa

Clover Call Centre Learnership Programme 2026

Clover is recruiting 18 unemployed young people for its Customer Service Centre Learnership Programme in Roodepoort, Gauteng.

Successful applicants will complete practical workplace training at Clover’s Customer Service Centre offices in Constantia Park while attending the prescribed theoretical training classes.

Learners who successfully complete the programme will obtain an NQF qualification and gain valuable experience in a professional call centre and customer-service environment.

Learnership Programme Overview

Company: Clover
Position: Learner: Customer Service Centre
Reference number: CLO260717-2
Department: Customer Service Centre
Number of positions: 18
Programme type: Learnership
Minimum qualification: Grade 12 or equivalent NQF Level 4
Location: Constantia Park, Roodepoort, Gauteng
Closing date: 31 July 2026
Application method: Online

Purpose of the Learnership

The Clover Call Centre Learnership is designed to provide unemployed applicants with theoretical training and practical workplace experience.

Successful learners will work within Clover’s Customer Service Centre and gain exposure to:

Inbound and outbound customer interactions.
Customer-query resolution.
Complaint management.
Order capturing and confirmation.
Product promotion.
Customer account administration.
Teamwork and workplace communication.

The programme can help participants develop the skills required to work in call centres, customer-service departments, sales-support environments and administrative roles.

Minimum Requirements

Applicants must meet the following requirements:

Have Grade 12 or an equivalent NQF Level 4 qualification.
Have completed Grade 12 between 2021 and 2025.
Have achieved an average of at least 55% in English.
Have achieved an average of at least 55% in Mathematics or Mathematical Literacy.
Have advanced computer-literacy skills.
Be currently unemployed.
Not have participated in a learnership programme before.

Applicants should ensure that their Grade 12 results clearly show the required marks in English and Mathematics or Mathematical Literacy.

Can Applicants with Mathematical Literacy Apply?

Yes. Applicants with Mathematical Literacy may apply, provided they achieved an average of at least 55%.

Applicants with Mathematics must also have achieved at least 55%.

Both applicants with Mathematics and those with Mathematical Literacy must also meet the minimum English requirement.

Grade 12 Completion-Year Requirement

The advertisement states that applicants must have completed Matric within the previous five years.

Eligible Matric completion years are:

2021
2022
2023
2024
2025

Applicants who completed Matric outside this period may not meet the advertised requirements.

Customer-Service Responsibilities

Successful learners will provide a high standard of customer service.

Their responsibilities may include:

Handling inbound customer calls.
Making outbound customer calls.
Responding to customer questions.
Resolving complaints.
Referring queries to the correct stakeholders.
Providing accurate information.
Maintaining professional communication.
Ensuring that customer issues are followed up.

Learners will be expected to treat customers professionally and communicate clearly during every interaction.

Order-Capturing Responsibilities

The learners will assist with capturing and confirming customer orders.

Duties will include:

Capturing customer orders accurately.
Processing orders according to the daily call list.
Completing orders within the required timeframes.
Informing customers when their accounts are on hold.
Confirming orders according to standard operating procedures.
Informing relevant stakeholders about problems affecting customer orders.
Checking that order information is complete and correct.

Accuracy and attention to detail will be important because incorrect orders can affect stock, deliveries and customer satisfaction.

Product Sales and Promotion

Learners may also assist with promoting Clover and principal products.

Responsibilities may include:

Offering customers new products.
Recommending additional products.
Explaining product features.
Informing customers about special offers.
Promoting products according to the customer’s approved product range.
Supporting sales and customer-retention activities.

Applicants should therefore be confident communicating with customers and explaining products clearly.

Teamwork Responsibilities

Successful candidates will be expected to contribute to a cooperative working environment.

This will include:

Assisting team members.
Sharing responsibility for team results.
Supporting team values.
Participating in team meetings.
Helping the team meet daily targets.
Taking responsibility for the visual management of information.
Communicating challenges and progress with colleagues.

Skills and Competencies

Clover is looking for applicants who demonstrate the following competencies:

Proactive and action-oriented behaviour.
Honesty and consistency.
Commitment and motivation.
High personal and professional standards.
Effective interpersonal skills.
Customer focus.
Good verbal and written communication.
Ability to work with others.
Ability to apply numerical principles.
Problem-solving skills.
Attention to detail.
Computer literacy.

What Learners Can Gain

Successful candidates may gain:

A recognised NQF qualification.
Practical call centre experience.
Customer-service skills.
Order-processing experience.
Product-sales exposure.
Professional communication skills.
Computer and administrative experience.
Complaint-resolution skills.
Teamwork experience.
Improved workplace readiness.

Completing the learnership does not automatically guarantee permanent employment, but it can improve future employment prospects.

Documents Applicants Should Prepare

Applicants should prepare the following documents before completing the online application:

An updated CV.
A copy of their South African identity document.
A copy of their Grade 12 certificate.
A complete Grade 12 statement of results.
Any additional certificates.
Proof of unemployment where requested.
Any other documents required on the recruitment portal.

The Matric results should clearly show the applicant’s marks for English and Mathematics or Mathematical Literacy.

How to Apply for Clover Call Centre Learnerships 2026

Applications must be submitted through the official Clover online recruitment platform.

Click here to apply for Clover Call Centre Learnerships 2026

Use the following reference number when identifying the opportunity:

Reference number: CLO260717-2

Applicants should:

Open the official vacancy page.
Register a candidate profile or sign in.
Complete the online application form.
Upload all requested documents.
Confirm that the information provided is accurate.
Submit the application before the closing date.

Learnership Application Closing Date

Applications close on 31 July 2026.

Applicants are encouraged to apply early to avoid technical problems or incomplete submissions on the final day.

Important Application Advice

Before applying, confirm that:

You completed Matric between 2021 and 2025.
You achieved at least 55% in English.
You achieved at least 55% in Mathematics or Mathematical Literacy.
You are currently unemployed.
You have not previously participated in a learnership.
Your CV contains updated contact details.
Your supporting documents are clear and readable.

Meeting the minimum requirements does not guarantee selection.

About Clover

Clover is a South African food and beverage company that produces and distributes dairy products, beverages and other consumer goods.

Its Customer Service Centre supports customers through order processing, product information, account assistance and the resolution of service-related queries.