Discovery: Internships 2017 / 2018 in Sandton

Discovery: Internships 2017 / 2018 in Sandton

Discovery is offering a Service Desk Administrator Internship opportunity in Sandton. The Internship programme is for learners/students who have completed their IT qualification and require work experience. Successful Interns will receive a monthly stipends during their placement.

Internship application deadline is 18 November 2016

Internship Provider: Discovery

Internship Location: Sandton, Gauteng

Field of Studies:

  • IT related diploma/degree
  • No experience required

Responsibilities

  • Ensure that all queries are logged and recorded within the relevant systems.
  • Ensure that all received queries are attended to within the agreed Service Level.
  • Ensure that the set performance criteria with regard to quality assurance are met.
  • Ensure that all queries are managed effectively within the set time frames so that all calls are resolved in accordance to agreed business processes and standards.
  • Investigation and understanding of reported queries to obtain a clear understanding of what the actual requirements are. Understand impact of the query to business in order to apply the relevant priority.
  • Maintain customer focus throughout the resolution of calls, ensuring that the query is resolved within the shortest possible time.
  • On an ongoing basis present a professional image and service delivery to all clients.
  • Provide input as required to Team Leaders and Management on optimizing internal processes and SLA’s.
  • NB: The role is not limited to the key outputs mentioned above

Skills and Competencies:

  • Excellent verbal and written communication
  • Trouble shooting and fault diagnosis
  • Analytical and logical thinker
  • Ability to deal with difficult clients
  • Ability to work under pressure
  • Interpersonal skills
  • Proactive
  • Self-motivated and driven
  • Team Player
  • Attention to detail
  • Good time management
  • Ability to build and maintain relationships with key stakeholders
  • Strong technical ability

How to apply

Click here to apply online for Discovery Internships

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