First National Bank (FNB) invites unemployed South African youth to apply for the FirstJob Learnership Programme 2026 / 2027 in Johannesburg.
Learnership Application Closing Date: 19 November 2026
Learnership Location: Johannesburg, Gauteng, South Africa
Minimum Qualification: Grade 12 / Matric
About the FNB FirstJob Learnership Programme
The FNB FirstJob Learnership is a development programme that allows successful candidates to complete a formal registered qualification while gaining practical workplace experience.
During the programme, learners will be expected to complete tasks that support business objectives, including administration, research, analysis, process work and project-related activities.
Additional workplace training will also be provided.
Minimum Requirements
Applicants must:
- Have completed Grade 12 / Matric.
- Be South African citizens.
- Be between 18 and 35 years old.
- Be currently unemployed.
- Be computer literate.
- Have working knowledge of Microsoft Office.
- No previous work experience is required.
Key Responsibilities
Successful learners may be expected to:
- Complete all requirements of the registered qualification.
- Perform administrative and project-related tasks.
- Support research and analysis activities.
- Identify and escalate possible risks.
- Demonstrate cost awareness.
- Develop knowledge of financial processes.
- Follow required operating standards.
- Comply with company policies and procedures.
- Maintain accurate activity reports.
- Support customer service activities.
- Resolve customer complaints where required.
- Collect customer feedback.
- Ensure product information and advice are accurate.
- Follow quality standards.
- Identify opportunities for process improvement.
- Contribute to operational efficiencies.
- Work with team members to achieve shared goals.
Customer Service Responsibilities
Learners may also be required to:
- Follow FNB service standards.
- Support Treating Customers Fairly principles.
- Communicate with customers according to agreed standards.
- Take ownership of customer dissatisfaction or complaints.
- Help improve customer service processes.
- Maintain accurate product knowledge.
Personal Development
The programme places emphasis on continuous learning and development.
Learners will be expected to:
- Identify their own development needs.
- Create a personal development plan.
- Review the development plan with their team leader.
- Develop relevant workplace competencies.
- Improve skills throughout the programme.
- Participate positively within a diverse team.
Skills and Attributes
Applicants should be able to demonstrate:
- Willingness to learn.
- Good communication skills.
- Teamwork.
- Respect for diversity.
- Customer-service orientation.
- Attention to quality.
- Problem-solving ability.
- Commitment to personal development.
- Ability to follow procedures and standards.
How to Apply
Applications must be submitted online through the official FirstRand recruitment platform.
Click here to apply for FNB FirstJob Learnerships 2026 / 2027
Applicants should ensure that their personal details, Matric information and contact details are correct before submitting the application.
Closing Date
19 November 2026
Late applications may not be considered.