The Road Accident Fund invites unemployed graduates aged between 18 and 23 to apply for the Quality Assurance Internship Programme 2026.
Internship Application Closing Date: 04 August 2026
Internship Location: Road Accident Fund, Centurion, Gauteng, South Africa
RAF Quality Assurance Internship Programme 2026
The Road Accident Fund is offering unemployed graduates an opportunity to gain 12 months of practical workplace experience within its Quality Assurance environment.
The successful intern will support claims-compliance reviews, records management, reporting, complaint administration and the identification of quality issues.
Applicants must be between 18 and 23 years old and hold a relevant diploma or degree in Law, Business Administration, Business Management or a related field.
Internship Programme Overview
Organisation: Road Accident Fund
Abbreviation: RAF
Position: Internship: Quality Assurance
Division: 3300
Reference number: 6932
Employment type: Internship
T.A.S.K grade: IN
Duration: 12 months
Advertised annual remuneration: R96 000
Location: Centurion, Gauteng
Age requirement: 18 to 23 years
Closing date: 04 August 2026
Application method: Online
Purpose of the Internship
The Quality Assurance Internship is intended to provide unemployed graduates with structured work-based experience.
The successful candidate will gain exposure to:
- Quality-assurance administration
- Claims-compliance reviews
- Records and document management
- Queries and complaints
- Monthly reporting
- Spreadsheet management
- Templates and checklists
- Stakeholder communication
- Quality-issue identification
- Monitoring of corrective action plans
The RAF may verify whether applicants have previously worked anywhere in South Africa.
Minimum Qualification Requirements
Applicants must have completed a degree or diploma in one of the following fields:
- Law
- Business Administration
- Business Management
- A related qualification
A diploma or certificate in Quality Management will be an added advantage.
General Requirements
Applicants should:
- Be unemployed graduates.
- Be between 18 and 23 years old.
- Have completed a relevant diploma or degree.
- Have Grade 12 or Matric.
- Be available for the full 12-month internship.
- Have basic Microsoft Office skills.
- Be willing to undergo employment-history verification.
- Submit all required supporting documents.
- Apply through the RAF careers website before the closing date.
Key Performance Areas
The successful intern will assist with:
- General office administration.
- Document and records management.
- Queries and complaints administration.
- Reviewing claims for compliance with the RAF Act.
- Checking compliance with internal guidelines.
- Creating and maintaining spreadsheets.
- Developing templates and checklists.
- Identifying quality-related concerns.
- Reporting quality issues.
- Reviewing trends for relevance and accuracy.
- Following up on action plans.
- Preparing monthly reports.
- Liaising with different stakeholders.
Claims-Compliance Reviews
The intern will assist with reviewing claims against applicable requirements.
This may involve:
- Checking whether claims comply with the RAF Act.
- Reviewing adherence to internal guidelines.
- Identifying missing or incomplete information.
- Recording compliance findings.
- Escalating quality concerns.
- Supporting the preparation of quality reports.
- Following up on identified corrective actions.
The role requires strong attention to detail and the ability to work accurately with records.
Records and Document Management
The successful candidate will support appropriate record keeping within the Quality Assurance environment.
Responsibilities may include:
- Organising documents.
- Maintaining electronic and physical records.
- Updating registers.
- Checking documents for completeness.
- Filing reports and supporting information.
- Retrieving records when required.
- Protecting confidential information.
- Ensuring that current versions of documents are available.
Queries and Complaints Administration
The intern will assist with the administration of queries and complaints.
This may include:
- Recording received queries.
- Capturing complaint details.
- Referring matters to the relevant officials.
- Monitoring outstanding responses.
- Following up on unresolved matters.
- Maintaining complaint registers.
- Supporting the preparation of feedback.
- Escalating delayed cases where necessary.
Spreadsheets, Templates and Checklists
The successful candidate will create and maintain administrative tools used by the Quality Assurance team.
These may include:
- Compliance spreadsheets
- Claims-review trackers
- Quality-issue registers
- Action-plan trackers
- Monthly reporting templates
- Review checklists
- Complaint registers
- Stakeholder contact lists
Applicants should therefore be comfortable using Microsoft Excel and other Microsoft Office applications.
Quality Monitoring and Reporting
The intern will assist with identifying and reporting quality issues.
Responsibilities may include:
- Analysing recurring problems.
- Checking the accuracy of information.
- Reviewing operational trends.
- Recording quality concerns.
- Preparing monthly reports.
- Monitoring agreed action plans.
- Following up with responsible stakeholders.
- Reporting unresolved issues.
Knowledge and Experience
Applicants should have or be willing to develop:
- Knowledge of administrative support services.
- Understanding of appropriate record keeping.
- Basic knowledge of claims-handling environments.
- Basic understanding of claims processes and procedures.
- Basic understanding of Quality Assurance.
- Basic client-service skills.
- Ability to work with confidential information.
Previous formal work experience is not listed as a requirement.
Skills and Competencies
The successful candidate should demonstrate:
- Good written communication.
- Good verbal communication.
- Strong interpersonal skills.
- Attention to detail.
- Willingness to learn.
- Self-motivation.
- Basic computer literacy.
- Microsoft Office proficiency.
- Ability to prioritise tasks.
- Basic client-service skills.
- Organisational ability.
- Professional conduct.
- Accuracy.
Internship Remuneration
The advertised remuneration is:
R96 000 per annum
The RAF states that interns will receive a monthly stipend. The advertisement does not separately confirm the monthly amount, deductions or additional benefits.
Required Application Documents
Applicants must submit:
- An updated CV.
- A motivational letter.
- A certified copy of the Grade 12 or Matric certificate.
- A certified copy of the South African identity document.
- A certified academic transcript.
- Proof of the completed diploma or degree.
- Any additional documents requested through the RAF careers portal.
Applicants should ensure that all uploaded documents are clear and readable.
Motivation Letter Guidance
The motivational letter should explain:
- Why the applicant is interested in Quality Assurance.
- How the qualification relates to the internship.
- Relevant academic subjects or projects.
- Understanding of compliance and accurate record keeping.
- Interest in claims administration.
- Microsoft Office and reporting skills.
- What the applicant hopes to learn during the programme.
- Why the applicant should be considered.
How to Apply for the RAF Quality Assurance Internship 2026
Applications must be submitted online through the official Road Accident Fund careers website.
Click here to apply for the RAF Quality Assurance Internship 2026
Use the following details when applying:
Position: Internship: Quality Assurance
Reference number: 6932
Location: Centurion, Gauteng
Applicants should:
- Open the official RAF vacancy page.
- Create or sign in to an applicant profile.
- Complete all compulsory application sections.
- Upload the updated CV and motivational letter.
- Upload the certified academic transcript.
- Upload the remaining required documents.
- Check that reference number 6932 is selected.
- Review the application carefully.
- Submit it before 04 August 2026.
No hand-delivered applications will be accepted.
Internship Application Closing Date
Applications close on 04 August 2026.
Late, incomplete or incorrectly submitted applications may not be considered.
Important Application Checklist
Before submitting the application, confirm that:
- You are between 18 and 23 years old.
- You are currently unemployed.
- You hold a relevant diploma or degree.
- Your Grade 12 certificate is certified.
- Your identity document is certified.
- Your academic transcript is certified.
- Your CV is updated.
- Your motivational letter is attached.
- Your Microsoft Office skills are included.
- You selected reference number 6932.
- Your application is submitted online by 04 August 2026.