ABSA invites suitably qualified candidates to submit applications for the Clerk Customer Services vacancies.
Closing date: Not specified
Locations: Rustenburg, North-West
- Customer Service: Responding promptly, accurately, and courteously to customer inquiries, complaints, and requests.
- Process Development: Assisting in developing and maintaining procedures within the Customer Services Centre while identifying opportunities to enhance client servicing processes.
- Risk Management: Ensuring that all customer service activities comply with the organization’s risk, compliance policies, legal, and regulatory requirements.
- Stakeholder Management: Establishing and nurturing professional relationships with relevant stakeholders to understand their needs and promptly address any issues.
- Self-Development: Taking ownership and being proactive in personal training and development.
- Further Education and Training Certificate (FETC): Specifically in Business, Commerce, or Management Studies (Required).
Compensation & Benefit Impact:
- This role has a compensation and benefit impact in Seychelles. For more specific details, it advises contacting the Reward department for further information.
How to apply
This job description indicates a customer-centric role requiring a blend of customer service skills, process management, risk awareness, stakeholder engagement, and a foundation in business-related studies.