If you are a study applicant, student, staff member, alumnus, or guest at the University of Pretoria (UP), you need to activate your UP Portal password to access essential online services. This password allows you to log in to the My UP Login portal, where you can check your admission status, upload documents, access student self-service, and much more.
Here’s a step-by-step guide to help you activate your UP Portal password for the first time.
Step 1: Go to the UP Website
- Open your browser and go to www.up.ac.za.
- Click on “My UP Login” to access the login page.
Step 2: Select “New User”
- On the login page, click on the button labelled “New User”.
- This option is for first-time users activating their portal password.
Step 3: Enter Your Details
- Enter your username (sent to you by UP) and your South African ID number or passport number.
Step 4: Create a Password
- You’ll see the password requirements on screen.
- Enter your new password twice and click “Proceed”.
Step 5: Set Challenge Questions
- Choose at least three security questions and provide your answers.
- These will help you reset your password later without contacting support.
- Click “Save” and then “OK” once confirmed.
Step 6: Log in to the UP Portal
- Return to the login page.
- Enter your username and newly created password and click Submit.
- You will be redirected to the appropriate portal based on your role:
- Study Applicant
- Student
- Staff Member
- Alumnus
- Guest
If you have multiple roles, you can toggle between portals using the “My View” dropdown.
Extra Steps for Study Applicants
If you’re a first-time study applicant, follow these additional steps:
- Step 10: Once logged in, you’ll see the UP Study Applicant Portal.
- Step 11: Locate the “Student Centre” portlet and click the hyperlink or green “GO” button.
- Step 12: In the UP Student Self-Service workspace, click on the “UP Student Centre” tile.
- Step 13: Use these key links:
- Admission Status – track your application progress.
- Upload Support Documents – upload any required documents.
- Communications – view all system-generated messages sent to you.
Tips
- Use the Home icon (top right) to return to the tiles collection.
- To log out, simply close the browser tab.
- If you experience login issues, contact the UP Student Helpdesk:
📞 012 420 3837
📧 studenthelp@it.up.ac.za
Final Note
Activating your University of Pretoria portal password is the key to accessing all UP online services. Make sure you complete this process early to track your application status, upload documents, and manage your student profile smoothly.