iTOO Short-Term Insurance Learnerships 2026: X16 Posts Available

iTOO invites unemployed South African youth to apply for 16 Short-Term Insurance Learnership opportunities for 2026.

Learnership Application Closing Date: 07 August 2026

Learnership Location: Johannesburg, Gauteng, South Africa

iTOO Learnership Programme 2026

iTOO is recruiting 16 learners for a structured 12-month programme within its Operations environment, which includes Claims, Policy Servicing, Underwriting and Retentions.

The programme is designed to support previously disadvantaged South African youth by combining theoretical learning with practical workplace experience.

Successful candidates will work towards a nationally recognised Short-Term Insurance qualification at NQF Level 5 while gaining hands-on experience in a professional insurance environment.

Learnership Programme Overview

Company: iTOO
Programme: Short-Term Insurance Learnership
Reference number: HOL260730-2
Business unit: iTOO
Department: Talent Hub
Job family: Operations, including Claims, Policy Servicing, Underwriting and Retentions
Job classification: Learner
Job grade: B4
Number of positions: 16
Programme duration: 12 months
Qualification: Short-Term Insurance qualification at NQF Level 5
Location: Johannesburg, Gauteng
Closing date: 07 August 2026
Application method: Online

Purpose of the Learnership

The learnership provides participants with theoretical training and practical workplace experience in the insurance industry.

Learners will have an opportunity to:

Develop insurance-industry knowledge.
Gain practical workplace experience.
Complete an accredited NQF Level 5 qualification.
Work within a professional business environment.
Develop administrative and customer-service skills.
Learn about insurance operations and compliance.
Improve their future employment prospects.

Successful candidates must participate fully in all training, assessments and workplace activities.

Minimum Educational Requirements

Applicants must have:

Grade 12 with Mathematics.
A completed post-Matric qualification in an eligible field.

Applicants with an incomplete tertiary qualification may also apply, provided they meet the other programme requirements.

Eligible Post-Matric Qualifications

Applicants must have completed at least one of the following:

A certificate, diploma or degree in Cybersecurity.
A certificate, diploma or degree in Digital Forensics.
A certificate, diploma or degree in a related Information Technology field.
A Drone Operations certification.
A related Drone Technology certification.
A certificate, diploma or degree in Law.
A post-Matric qualification in another field of study.

The programme therefore accepts applicants from several academic backgrounds.

Specific Eligibility Requirements

Applicants must:

Be between 18 and 30 years old.
Be South African citizens by birth.
Not be engaged in post-Matric studies.
Not be formally employed.
Not have completed a previous learnership.
Have effective written communication skills in English.
Have effective verbal communication skills in English.
Possess basic computer skills.
Be able to use Microsoft Excel.
Be able to use Microsoft Outlook.

No previous work experience is required.

Key Responsibilities

Successful learners will be expected to:

Process allocated work according to the required standards.
Maintain accuracy, quality and productivity.
Support the effective operation of the department.
Provide a high standard of service to internal and external customers.
Respond to customer and stakeholder queries promptly.
Communicate professionally with colleagues and customers.
Follow company policies and procedures.
Comply with insurance-industry regulations.
Participate in workplace learning and training.
Develop knowledge of products and business processes.
Work collaboratively with team members.
Maintain confidentiality when handling information.
Complete all assessments and workplace requirements.
Perform other reasonable duties related to the programme.

Insurance Operations Exposure

Learners may receive practical exposure within operational areas such as:

Claims administration.
Policy servicing.
Underwriting support.
Customer retention.
Data capturing.
Customer communication.
Document management.
General insurance administration.
Compliance processes.
Business reporting.

The specific placement and duties will depend on the company’s operational requirements.

Customer Service Responsibilities

Learners will be expected to deliver professional service to internal and external customers.

This includes:

Responding to queries timeously.
Providing clear and accurate information.
Resolving requests where possible at the first point of contact.
Referring complex matters to the appropriate employee.
Maintaining professional communication.
Following agreed service standards.
Protecting confidential customer information.

Quality and Data Accuracy

Successful candidates must process information accurately and efficiently.

Learners will be expected to:

Capture information correctly.
Check documents and records.
Maintain accurate databases.
Follow the correct business processes.
Meet quality and productivity standards.
Correct errors when identified.
Protect company and customer information.

Attention to detail will be important throughout the programme.

Training and Assessments

Learners must take responsibility for completing all programme requirements.

These may include:

Theoretical training.
Workplace assignments.
Formal assessments.
Practical activities.
On-the-job learning.
Portfolio-of-evidence requirements.
Training interventions.
Performance discussions.
Industry-related learning activities.

Failure to participate fully may affect successful completion of the qualification.

Required Knowledge and Skills

Applicants should demonstrate:

Relationship-management skills.
Time-management ability.
Workload organisation.
Written communication skills.
Verbal communication skills.
Professionalism.
Data accuracy.
Adaptability.
Teamwork.
Approachability.
A positive attitude.
Self-motivation.
Discipline.
Initiative.
Integrity.
Confidentiality.
A strong work ethic.

Computer Skills

Applicants must have basic computer literacy, particularly in:

Microsoft Excel.
Microsoft Outlook.
Data capturing.
Electronic communication.
Digital record management.
General office applications.

Applicants should include their computer skills in their CVs.

Programme Duration

The learnership will run for:

12 months

During the programme, learners will combine structured learning with practical workplace experience.

The learnership is a fixed development opportunity and does not guarantee permanent employment after completion.

Qualification on Completion

Learners will work towards a:

Nationally recognised Short-Term Insurance qualification at NQF Level 5

Successful completion will depend on meeting the training, assessment and workplace requirements of the programme.

Learnership Stipend

The stipend or remuneration amount was not provided in the supplied advertisement.

Applicants should review the official vacancy page or confirm the payment details if shortlisted.

Required Application Documents

The advertisement does not provide a complete list of compulsory application documents.

Applicants should prepare:

An updated Curriculum Vitae.
A copy of their South African identity document.
A copy of their Grade 12 certificate.
Proof that Mathematics was completed in Grade 12.
Copies of relevant post-Matric qualifications.
An academic record or statement of results where applicable.
Copies of professional or technical certifications.
Any additional documents requested on the online application portal.

Applicants should upload only the documents required by the official application system.

How to Apply for iTOO Short-Term Insurance Learnerships 2026

Applications must be submitted online through the official iTOO recruitment platform.

Click here to apply for iTOO Short-Term Insurance Learnerships 2026

Applicants should use the following reference number:

HOL260730-2

Online Application Steps

Applicants should:

Open the official iTOO vacancy page.
Read the complete programme requirements.
Create or sign in to a candidate profile.
Complete all compulsory application sections.
Upload an updated CV.
Upload the requested academic documents.
Check that the contact information is correct.
Review the application carefully.
Submit it before the closing date.

Learnership Application Closing Date

Applications close on:

07 August 2026

Applicants are encouraged to apply as early as possible. Late or incomplete applications may not be considered.

Important Application Conditions

Applicants should note that they must:

Be South African citizens by birth.
Be between 18 and 30 years old.
Not be formally employed.
Not be studying after Matric when applying.
Not have completed a previous learnership.
Have Grade 12 with Mathematics.
Have a post-Matric qualification or an incomplete tertiary qualification.
Be available for the full 12-month programme.
Complete all learning and workplace requirements.

Important Application Checklist

Before applying, confirm that:

You are between 18 and 30 years old.
You are a South African citizen by birth.
You are not currently employed.
You are not currently completing post-Matric studies.
You have not completed a previous learnership.
You completed Grade 12 with Mathematics.
You have a relevant post-Matric qualification or incomplete tertiary studies.
You have basic Microsoft Excel and Outlook skills.
Your CV is updated.
Your academic documents are available.
You use reference number HOL260730-2.
You submit the application online by 07 August 2026.