Sanlam Claims Assessor Learnerships 2026: Apply with Matric

Sanlam Group invites applicants with a Matric qualification to apply for the Learner: Claims Assessor opportunity for 2026.

Learnership Application Closing Date: Not specified

Learnership Location: Pretoria, Gauteng, South Africa

Sanlam Claims Assessor Learnership 2026

Sanlam Developing Markets is recruiting a Learner: Claims Assessor for placement in Pretoria.

The successful learner will assist with assessing insurance claims, checking supporting documents, capturing claim information and communicating claim outcomes or outstanding requirements to clients.

This opportunity may suit applicants interested in gaining workplace experience within the insurance and financial-services sector.

Learnership Overview

Company: Sanlam Group
Business unit: Sanlam Developing Markets
Position: Learner: Claims Assessor
Date advertised: 31 July 2026
Minimum qualification: Matric
Location: Pretoria, Gauteng
Closing date: Not specified
Application method: Online

About Sanlam Developing Markets

Sanlam Developing Markets is a wholly owned subsidiary of Sanlam Life Limited.

The business provides financial products aimed at South Africa’s entry-level and emerging middle market.

Its products include:

Funeral insurance
Education savings products
Life cover
Personal accident plans
Retail financial products
Group schemes

Sanlam Developing Markets is managed within the SA Retail Mass cluster, which forms part of the Sanlam Life and Savings cluster.

Minimum Qualification

Applicants must have:

Matric or Grade 12

No diploma, degree or previous work experience was listed as a compulsory requirement in the supplied advertisement.

Required Knowledge and Skills

Applicants should demonstrate the ability to:

Maintain high work standards.
Complete quality-verification checks.
Collect and analyse information.
Process transactions.
Perform simple calculations.
Maintain records and files.
Update and manage databases.
Use computers effectively.
Communicate professionally with clients.
Work accurately with claims information.

Key Responsibilities

The successful learner will assist with assessing and processing insurance claims.

Responsibilities include:

Assessing claims on the claims-administration system.
Identifying the type of claim received.
Checking whether all required supporting documents were submitted.
Confirming whether a claim meets the payment requirements.
Capturing valid claims on the administration system.
Sending valid claims for payment.
Informing clients about outstanding documents.
Rejecting or repudiating invalid claims.
Following service-level agreements and standard operating procedures.
Maintaining accurate claim records.
Responding to client queries.
Assisting with reporting duties.
Completing additional duties when required.

Claims Document Assessment

The learner will check whether the required documents have been submitted before a claim can be processed.

Documents mentioned in the advertisement include:

Signed claim form
Identity document of the deceased
Proof of banking details
Death certificate
BI-1663 form

The learner must verify that the documentation is complete and meets the relevant claims requirements.

Processing Valid Claims

Where a claim is found to be valid, the learner will:

Capture the claim accurately.
Confirm that all payment criteria have been met.
Process the claim on the administration system.
Submit the claim for payment.
Maintain accurate supporting records.
Follow the applicable procedures and turnaround times.

Outstanding Claim Documents

Where documents are missing, the learner will be expected to:

Identify the outstanding requirement.
Inform the client about the missing documents.
Explain what must be submitted.
Provide feedback within the required timeframe.
Update the claims system where necessary.
Follow up in line with company procedures.

Invalid Claims

Claims that do not meet the required criteria may be rejected or repudiated.

The learner must ensure that:

The assessment is based on the available information.
All procedures are followed.
The claim outcome is captured correctly.
The client receives clear feedback.
The reasons for the outcome are properly communicated.

Accuracy and Quality Standards

The successful learner must maintain a claims-processing error rate of below:

This requires:

Careful document checking.
Accurate data capturing.
Attention to detail.
Correct claim classification.
Compliance with procedures.
Consistent quality control.
Proper record keeping.

Client Communication

The learner will be expected to provide clear written and verbal feedback to clients.

This includes:

Informing clients about the status of claims.
Explaining outstanding requirements.
Providing real-time claim-processing updates.
Responding to client queries.
Communicating payment requirements.
Giving feedback professionally and timeously.

Personal Attributes

Sanlam is looking for applicants who can demonstrate:

Resilience
Customer focus
Collaboration
Innovation
Results orientation
Effective communication
Action orientation
Planning and alignment
Ability to improve work processes
Dependability
Professionalism

Computer Literacy

Applicants must be computer literate.

The role may involve working with:

Claims-administration systems
Electronic databases
Document-management systems
Email
Digital records
Reporting tools
General office applications

Applicants should include relevant computer skills in their CVs.

Required Application Documents

The supplied advertisement does not provide a complete list of compulsory documents.

Applicants should prepare:

An updated Curriculum Vitae.
A copy of their Matric certificate.
A copy of their identity document.
Any additional documents requested on the Sanlam application portal.

Only documents requested on the official online application page should be treated as compulsory.

How to Apply for Sanlam Claims Assessor Learnership 2026

Applications must be submitted online through the official Sanlam careers platform.

Click here to apply for Sanlam Claims Assessor Learnership 2026

Applicants should:

Open the official vacancy page.
Read the full position requirements.
Create or sign in to a candidate profile.
Complete all required application sections.
Upload the requested documents.
Check that all information is accurate.
Submit the application online.

Learnership Application Closing Date

The closing date was not included in the supplied advertisement.

Applicants should check the official Sanlam vacancy page and submit their applications as soon as possible while the position remains available.

Selection Process

Sanlam states that the shortlisting process will begin after the application closing date.

The duration of the recruitment process will depend on:

How far the applicant progresses.
The availability of hiring managers.
The number of applications received.
The completion of internal recruitment processes.

Submitting an application does not guarantee shortlisting or appointment.

Employment Equity and Transformation

Sanlam Group is committed to transformation, diversity and an inclusive workplace.

The company’s Employment Equity Plan and employment-equity targets will be considered during the selection process.

Important Application Checklist

Before applying, confirm that:

You have completed Matric.
Your CV is updated.
Your contact details are correct.
Your Matric certificate is available.
You can demonstrate computer literacy.
You have good communication skills.
You are comfortable working with claims documents and client information.
You can work accurately and maintain quality standards.
You submit through the official Sanlam careers platform.
You confirm the closing date displayed on the vacancy page.