The South African Postbank has officially opened applications for Customer Services Clerk (CSC) positions across all nine provinces. This nationwide recruitment drive offers a valuable opportunity for experienced customer service professionals to work in Postbank Operations on a fixed-term contract, supporting millions of South Africans through in-store banking services.
With placements available in urban, township, and rural areas, this is one of the largest public-sector banking recruitment drives for 2026.
Job Overview: Customer Services Clerk (CSC)
Job Title: Customer Services Clerk
Business Unit: Postbank Operations
Position Type: Fixed-Term Contract
Reports To: Team Leader
Closing Date: 16 January 2026
The CSC acts as Postbank’s in-store banking representative within partnered retail outlets, assisting customers with everyday banking needs and helping them transition from traditional banking to digital and self-service channels.
Where Are the Jobs Located?
Postbank is recruiting across multiple provinces and local municipalities, with two (x2) posts per site in most locations.
Provinces & Key Locations Include:
- Gauteng: Thokoza, Sharpville, Ratanda, Khutsong
- KwaZulu-Natal: Madadeni, eThekwini, Mapumulo, Esikhawini, Hlabisa, Tugela Ferry, Colenso, Bergville
- Limpopo: Zebediela, Elim, Moratiwa Crossing
- Mpumalanga: Kabokweni, Daantjie
- North West: Ganyesa, Vryburg, Christiana, Lehurutshe, Delareyville
- Free State: Parys, Harrismith
- Northern Cape: Calvinia, Springbok, Colesberg
- Eastern Cape: Grahamstown, Graaff-Reinet, Ngcobo, Cofimvaba, Mthatha
- Western Cape: Cape Town (multiple sites), Ceres, Hermanus, Plettenberg Bay, Clanwilliam, Prince Albert
👉 Note: Successful candidates may be required to move between sites within a 30km radius.
What Does a Customer Services Clerk Do?
1. Customer Interaction & Support
- Assist customers with deposits, withdrawals, balance enquiries, and book updates
- Verify identity, MSISDN, and KYC/AML compliance
- Provide professional, empathetic frontline service
- Educate customers on Postbank’s Mobile App, USSD, and ATM services
2. Assisted Banking Transactions
- Initiate transactions via CSC terminals or tablets
- Generate secure OTPs or barcodes for cash transactions
- Confirm transaction completion via Postbank systems
- Resolve failed or expired transaction issues
3. Governance & Operational Control
- Ensure compliance with Postbank security and anti-fraud rules
- Submit daily reconciliations and exception reports
- Maintain strict data privacy and confidentiality
4. Customer Education & Digital Migration
- Encourage use of self-service channels
- Assist with PIN resets and first-time digital activation
Minimum Requirements
To qualify, applicants must meet all of the following:
- Matric (Grade 12) – compulsory
- NQF Level 5 or higher in Banking, Financial Services, or Customer Management (advantage)
- At least 2 years’ customer-facing experience (banking, retail, or financial services)
- Basic computer literacy (MS Word, Excel, Outlook, PowerPoint)
- Ability to communicate in the local language of the area
- Clean criminal record
Added Advantage:
Experience as a teller, cashier, or customer services consultant.
Skills Postbank Is Looking For
- Strong listening and communication skills
- Customer-focused mindset
- Honesty and integrity
- Attention to detail and accuracy
- Ability to work under pressure
- Basic digital banking knowledge (ATM, USSD, mobile apps)
- Teamwork and independence
How to Apply (Very Important)
Applications are handled per province via email.
All documents must be certified within the last 3 months.
Documents Required:
- Updated CV
- Certified ID copy
- Certified Matric certificate
- Certified post-matric qualifications (if any)
- Proof of residential address
- Certified driver’s licence (where required)
Provincial Application Emails:
- Eastern Cape: RecruitmentEC@postbank.co.za
- KwaZulu-Natal: RecruitmentKZN@postbank.co.za
- Limpopo: Recruitmentlp@postbank.co.za
- Mpumalanga: RecruitmentMP@postbank.co.za
- Northern Cape: RecruitmentNC@postbank.co.za
- Free State: RecruitmentFS@PostBank.co.za
- Gauteng: RecruitmentGP@PostBank.co.za
- North West: RecruitmentNW@PostBank.co.za
Step 2:
After submission, Postbank will email a consent form, which must be completed and returned within 48 hours.
Incomplete applications will not be considered.
Employment Equity & Important Notes
- Preference will be given to candidates from designated groups
- Only shortlisted candidates will be contacted
- If you do not hear back within 3 months, consider your application unsuccessful
- Postbank reserves the right not to fill the positions
Why This Opportunity Matters
This role offers:
- Entry into public-sector banking
- Hands-on exposure to digital financial services
- Experience aligned with KYC, AML, and governance standards
- A strong foundation for future banking and financial services careers
Final Tip
Postbank vacancies attract huge interest nationwide.
Apply early, double-check your documents, and respond quickly to consent forms.
Closing Date: 16 January 2026
Don’t miss this opportunity to join one of South Africa’s most important financial institutions.