Telesure Investment invites suitably qualified South African youth to apply for the YES Learnership Programme 2026 for a Junior Process Analyst opportunity.
Learnership Application Closing Date: 10 August 2026
Learnership Location: Johannesburg, Gauteng, South Africa
Telesure Investment YES Learnership Programme 2026
Telesure Investment is recruiting candidates for a YES Learnership opportunity in the Junior Process Analyst environment.
The role will provide exposure to operational support, customer service, sales processes, data capturing, customer relationship management systems and compliance procedures.
Successful applicants will work according to assigned processes and schedules while participating in formal and informal training and development activities.
Learnership Programme Overview
Company: Telesure Investment
Programme: YES Learnership
Position: Junior Process Analyst
Location: Johannesburg, Gauteng
Minimum qualification: Grade 12 plus a business-related degree
Closing date: 10 August 2026
Application method: Online
Job reference: JR105183
Minimum Requirements
Applicants must have:
- Grade 12 or an equivalent qualification.
- A business-related degree.
Both requirements are listed as essential.
Advantageous Qualifications and Skills
The following will be advantageous:
- A Statistics-related degree.
- An Analytics-related degree.
- Web Development training.
- Content Management System training.
These are advantageous rather than compulsory requirements.
Job Purpose
The Junior Process Analyst will support operational activities and may assist with handling customer queries or closing sales.
The role may involve using standard scripts and following established procedures.
Successful candidates will also need to understand when an issue should be escalated to a more senior employee.
Product and Service Information
Responsibilities may include:
- Providing basic product information.
- Providing basic service information.
- Responding to customer questions.
- Explaining standard product features.
- Giving customers clear and accurate information.
Customer Needs Clarification
The successful candidate may be required to:
- Speak with customers.
- Use a standard sales script.
- Identify customer requirements.
- Clarify customer needs.
- Refer more complex matters where necessary.
Resolving Customer Issues
The role includes responding to basic customer issues.
Applicants should therefore be able to:
- Listen carefully.
- Communicate professionally.
- Follow established procedures.
- Resolve simple queries.
- Escalate issues that require senior assistance.
Customer Relationship Management Data
Successful candidates may capture customer information into the Customer Relationship Management system.
This may include:
- Customer names.
- Customer addresses.
- Purchase information.
- Information needed for follow-up sales.
- Information required for customer service.
Accuracy and attention to detail will be important when entering customer information.
Sales Support
The position may require candidates to:
- Explain product features.
- Explain standard terms of sale.
- Communicate available customer propositions.
- Invite customers to make a purchase.
- Follow standard sales processes.
Customer Service Support
Customer service responsibilities may include:
- Data capturing.
- Filing.
- Photocopying.
- Exchanging basic information with customers.
- Responding courteously to customers.
- Supporting general administrative activities.
Operational Compliance
Successful candidates must follow compulsory procedures to ensure that work meets the required quality standards.
This includes compliance with:
- Internal policies.
- Operational procedures.
- Regulatory requirements.
- Codes of conduct.
- Quality standards.
Personal Development
Learners will be expected to develop their professional capabilities through:
- Assessment activities.
- Development planning.
- Formal training.
- Informal training.
- Coaching.
- Workplace learning.
Applicants should therefore demonstrate a willingness to learn and improve.
Work Scheduling
Successful candidates will work according to an assigned schedule.
The advertisement does not provide specific working hours or shift arrangements.
Skills That May Be Useful
Although the source does not provide a detailed competency list, the responsibilities suggest that applicants should be comfortable with:
- Customer interaction.
- Basic sales processes.
- Data capturing.
- Following procedures.
- Working with CRM systems.
- Administrative work.
- Communication.
- Problem solving.
- Escalating queries appropriately.
- Learning new systems and processes.
Learnership Remuneration
The supplied advertisement does not state the stipend or salary.
Applicants should confirm remuneration details during the recruitment process if shortlisted.
Required Application Documents
The source does not provide a full list of compulsory supporting documents.
Applicants should prepare:
- An updated Curriculum Vitae.
- Grade 12 certificate.
- Proof of the completed business-related degree.
- Academic transcript where requested.
- South African identity document where requested.
- Any additional documents required on the Telesure application portal.
Only documents requested by the official recruitment system should be treated as compulsory.
How to Apply for the Telesure Investment YES Learnership 2026
Applications must be submitted online.
Click here to apply for the Telesure Investment YES Learnership 2026
Applicants should apply for:
YES Learnership: Junior Process Analyst
Reference: JR105183
Learnership Application Closing Date
Applications close on:
10 August 2026
Applicants should submit their applications before the deadline and ensure that all required information is complete.
Important Application Conditions
Applicants should note that:
- Grade 12 is essential.
- A business-related degree is essential.
- Statistics, Analytics, Web Development or CMS training is advantageous.
- The role includes customer service and sales-support activities.
- Candidates may work with CRM systems.
- Candidates must follow operational and compliance procedures.
- The stipend is not specified.
- Applications must be submitted online.
- Meeting the minimum requirements does not guarantee selection.
Application Checklist
Before applying, confirm that:
- You have Grade 12 or an equivalent qualification.
- You have completed a business-related degree.
- Your CV is updated.
- Your qualification details are correct.
- Your supporting documents are ready.
- You can work in Johannesburg.
- You understand that the role includes customer-service and operational support duties.
- You use reference JR105183.
- You apply through the official Telesure recruitment platform.
- You submit your application by 10 August 2026.