FlySafair invites suitably qualified applicants to apply for Contact Centre Agent Vacancies 2026 at its Head Office in Johannesburg.
Vacancy Application Closing Date: 25 September 2026
Vacancy Location: Johannesburg, Gauteng, South Africa
Number of Posts: X7
Job Reference: C02_0052
Job Type: Permanent
Industry: Aviation
About the FlySafair Contact Centre Agent Vacancies
Safair Operations, operating as FlySafair, is looking for seven Contact Centre Agents to join its team at the company’s Head Office.
Successful candidates will report to the Contact Centre Team Leader and will serve as a first point of contact for customers requiring assistance with bookings, delays, cancellations, lost property, system issues and other enquiries.
This is a permanent employment opportunity for candidates with Grade 12 and relevant call centre experience.
Minimum Requirements
Applicants must meet the following requirements:
- Grade 12 or equivalent.
- At least one year of call centre experience gained within the last three years in a medium-sized organisation.
- No criminal record.
- No credit record.
- Be prepared to work shifts.
- Be available to work weekends and public holidays.
- Be able to work flexible hours.
- Be willing to work longer than normal office hours when required.
Key Responsibilities
Successful Contact Centre Agents will be responsible for:
- Handling and resolving customer complaints, requests and queries.
- Assisting customers with bookings, delays, cancellations, lost property and system-related issues.
- Following approved scripts, instructions and guidelines when responding to high volumes of customer enquiries.
- Processing customer forms, orders and applications.
- Providing customers with information about FlySafair products and services.
- Explaining processes and guiding customers accordingly.
- Following up with customers to ensure issues are resolved.
- Identifying customer needs and investigating queries where necessary.
- Providing appropriate solutions or alternatives.
- Escalating problematic queries to the appropriate level.
- Capturing details of customer comments, enquiries, complaints and actions taken.
- Updating customer information.
- Communicating with customers through approved communication channels.
- Providing a high standard of customer service.
- Identifying opportunities to upsell products.
- Maintaining customer confidentiality.
- Keeping up to date with FlySafair products and services.
- Identifying opportunities to improve customer service.
Personal Attributes
FlySafair is looking for candidates who demonstrate:
- Patience and assertiveness.
- Trustworthiness and professionalism.
- Reliability.
- Strong customer focus.
- Service orientation.
- Ability to work effectively within a team.
- Goal orientation.
- Adaptability and flexibility.
- Excellent timekeeping.
Important Application Information
Applications submitted by email will not be accepted. Candidates must apply through the designated online recruitment system.
Preference may be given to candidates from under-represented designated groups.
Applicants who have not received feedback within two weeks after the closing date should consider their applications unsuccessful.
FlySafair reserves the right not to proceed with the vacancy or to appoint candidates according to its operational requirements.
How to Apply
Applications for the seven FlySafair Contact Centre Agent positions must be submitted online.
Click here to apply for FlySafair Contact Centre Agent Vacancies 2026 X7 Posts
Reference Number: C02_0052
Applications close on 25 September 2026.