Latest Opportunity

Capitec Bank is hiring Helpdesk Agent | Apply with Grade 12

Capitec Bank is currently recruiting candidates with Grade 12 to submit applications for the following employment opportunity: Helpdesk Agent

Closing Date: Not specified

Locations: Bellville, Western Cape

Application Process:

  1. To understand the role and complete a short assessment, click here.
  2. After completing the assessment, finalize your application by clicking “Apply” below.

Purpose Statement:

To provide effective service to branches by responding to and answering operational queries.

Experience:

  • Minimum: 1 – 2 years in a contact centre
  • Ideal: Experience in a banking environment

Qualifications:

  • Minimum: Grade 12 National Certificate / Vocational
  • Ideal: N/A

Knowledge:

  • Minimum:
    • Call centre processes and procedures
    • Customer care and service protocols
    • Basic IT knowledge
  • Ideal:
    • Familiarity with Capitec Bank systems

Skills:

  • Communication skills
  • Problem-solving skills
  • Telephonic/call skills
  • Attention to detail

How to apply

Click here to apply online

Conditions of Employment:

  • Clear criminal and credit record
  • Willingness to work regular shifts, weekends, or rotational standbys

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