Council for Scientific & Industrial Research (CSIR) invites South African unemployed graduates to apply for Technical Support Internship Programme 2023 / 2024
Internship Application Closing Date: 29 November 2023
Internship Location: Pretoria, South Africa
Here are the details for the Technical Support Internship Programme offered by the Council for Scientific and Industrial Research (CSIR):
- Programme: Technical Support Internship Programme
- Duration: Not specified
- CSIR is a prominent scientific and technology research organization in South Africa.
- Focuses on researching, developing, localizing, and disseminating technologies for socio-economic growth.
- Contributes to industrial development and supports a capable state.
- Internship opportunities are available in the Textile Testing and Characterisation facility within the Advanced Polymer Composites Research Group, part of the Chemicals Cluster at CSIR.
- Aim of the internship is to provide practical work experience in textile testing and characterisation of industrial samples under experienced technologists’ guidance.
- Providing customer service and technical support via phone, email, and online requests.
- Effective administration of incidents, requests, and problem resolution.
- Ensuring service delivery within Service Level Agreements (SLA) criteria.
- Tracking and monitoring support cases for timely resolution.
- Escalating critical customer situations appropriately.
- Contributing to documentation and knowledge base article library.
Qualifications and Experience:
- Bachelor’s degree in computer science/engineering, electrical/electronic engineering, information technology, data science, machine learning, or related field.
- Honours degree is advantageous.
- Working knowledge of Windows platforms and UNIX/Linux operating systems.
- Analysis, debugging, and SQL skills.
- Familiarity with Jira and Confluence is advantageous.
- Ability to work well under pressure, manage customers professionally, and function in a team or individually.
How to apply
- Feedback will be provided to shortlisted candidates only.
- CSIR is an equal opportunity employer.
- All international qualifications require evaluation by the South African Qualifications Authority (SAQA).
Interested individuals meeting the qualifications and seeking practical experience in technical support within a research-oriented environment can apply as instructed. Ensure applications are submitted before the specified deadline.