Flysafair is currently recruiting and welcomes eligible candidates to submit applications for the following employment opportunity: Call Centre Agent
Closing Date: 11 November 2023
Location: Bonaero Park, Gauteng, South Africa
Safair Operations, operating as Flysafair, has a vacancy for a Call Centre Agent at our head office in Bonaero Park. The successful applicant will report to the Assistant Manager: Customer Care Centre.
- Receive calls from customers / passengers;Deal with problems such as delays, cancellations etc.;Explain processes to customers and assisting them where necessary;Work in a team and longer than normal hours (shift work);Deal with confidential information;Communicate with customers both verbally and in writing.Grade 12;One (1) to four (4) years’ experience in a Call Centre Environment;Travel or relevant qualification will be an advantage; Excellent communication in English – speak, read and write;Solid computer literacy;Excellent phone etiquette;No criminal or credit record;Able to work on weekends, public holidays and flexible hours as required;Own transport would be an advantage.Punctual;Excellent understanding or experience of delivering great customer service to a customer;High degree of patience and assertiveness;Conflict resolution skills;Immaculate time keeping;Trustworthy, professional and reliable, including dealing with confidential information;The ability to work well under pressure;Practice good time management and willingness to work longer than normal office hours;Remains focused in order to handle objections.07:00 – 16:0008:00 – 17:0009:00 – 18:0010:00 – 19:00Includes weekends and public holidays.No external email applications will be accepted.Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful.FlySafair reserves the right
- Not to proceed with this vacancyTo appoint the selected candidates based on it s operational requirements.
How to apply
Click here to apply for Flysafair Call Centre Agent vacancies | Apply with Grade 12
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