Metropolitan Life Office invites applicants to apply for Customer Service Learnership Programme 2022.
Learnership Application Closing Date: 10 January 2022
Learnership Location: Lebowakgomo, Limpopo
RESPONSIBILITIES AND WORK OUTPUTS
- Timeously complete all administrative and reporting duties related to the role
- Accurately capture and check new business documentation.
- Collate, compile and distribute documents to the required standards within defined time-frames
- Attend to all queries in a professional and friendly manner in order to provide an excellent client experience
- Screen and route all queries received to appropriate stakeholders
- Maintain the relevant office housekeeping standards
- Escalate faults/errors on applications to Line Manager
- Providing feedback on status of applications i.e. outstanding requirements and errors
- Provide updates on how many applications issued and processed
- Accurately capture client information on the relevant system
- Compile and check the relevant document to process payments and policy amendments within service agreement and authority levels.
- Ensuring client service level agreements are met and exceeded
- Providing effective, efficient and professional service to all our clients and offices, both telephonically and through written correspondence
- Engage with client in a client centric manner in order to improve client retention and repeat business activities
- Resolve client queries and follow up to ensure queries are resolved timeously and effectively
- Process the relevant policy transactions per client interaction
- Analyse situations carefully, understand the complexity and consequences before quickly taking action through clear, well thought out decisions
- Accurately identify problems and proactively solve them
COMPETENCIES REQUIRED
- Attention to detail with good planning and time management Skills
- Numerical reasoning ability and analytical Skills
- Fluent Verbal and Written Communication and Comprehension in English
- Stakeholder engagment and relationship management
- PC Literacy
EXPERIENCE AND QUALIFICATIONS
- Grade 12 or an equivalent NQF4 qualification (all CV’s must include matric certificate / statement of results)
- Must be unemployed, South African citizen aged between 18 and 35
- Interest in sales and customer service is essential
How to apply
Click here to apply online for Metropolitan Retail: Customer Service Learnerships 2022
