Nedbank is seeking applications from South African for the position of Call Centre Agent.
Location: South Africa
Closing Date: 09 February 2024
Nedbank Call Centre Agent Opportunity
About Nedbank: Nedbank is one of the leading banks in South Africa, committed to providing professional and efficient financial services to its clients. They aim to be the most admired financial services provider in Africa.
Position: Call Centre Agent
Responsibilities:
- Answering client calls and providing accurate information about products and services.
- Generating leads and offering solutions that meet clients’ needs.
- Escalating unresolved queries and following up on case statuses.
- Adhering to daily schedules, targets, and service level agreements.
- Participating in culture-building initiatives and corporate social responsibility activities.
- Staying informed about legislation, industry changes, and risk standards.
- Improving personal capability and staying updated with developments in the field.
Minimum Requirements:
- NQF Level 4 or higher in Banking, Sales, Marketing, Financial, or Business-related field.
- Minimum FAIS 120 Credits.
- 1-2 years of sales experience in a Contact Centre or Banking environment.
- Excellent communication, people, and problem-solving skills.
- Passion for customer satisfaction.
- Clear ITC and Criminal Record.
- Basic computer knowledge.
- Good command of English, written and spoken.
- Basic numerical ability.
Working Hours:
- Eight-hour shifts per day, including weekends and public holidays if needed.
Technical/Professional Knowledge:
- Administrative procedures and systems.
- Relevant regulatory knowledge.
- Relevant software and systems knowledge.
- Business writing skills.
- Banking knowledge.
- Banking procedures.
- Cluster-specific operational knowledge.
- Business principles.
- Business terms and definitions.
- Governance, Risk, and Controls.
How to apply
